But I used it on my phone to connect to the wifi and it worked. © 2020 Vodafone Limited. - We’d recommend either 1,6 or 11 on 2.4Ghz - Run a speedtest before you change the channel and then another afterwards, as you’ll then be able to see any difference it has made. View password for Wi-Fi hotspot - Vodafone Connect router. I switched to Vfone recently, had same problems re WIFI speed- 3 - 9 mb/s speed test results on my phone. Registered in England No 1471587. I am considering leaving vodaVoda,as my contract expires next month. Complete the Enter a new password and Confirm your new password fields and click Change password. My laptop is on the 2.4GHz band because of age. Thanks. One is fairly new so it connects to the 5ghz signal and has never had any problems. Connect computer and modem Connect the network cable to the network socket and to your computer. › 5 simple steps to set up your Vodafone Pocket WiFi › Heard that same line like 5 times now and having spoken to customer service a few times on the phone, they literally said the same thing and never got back. You can do this by logging into your router menu, then follow the below steps: - In the top right, change this mode to expert mode. Click Log In The Overview screen appears; Click the Wi-Fi tab The Setup screen appears To change your Wi-Fi name, continue to step 5 To change your W-Fi password, go to step 6; In the Wi-Fi Name (SSID) section, enter a name for your Wi-Fi This is the name devices trying to connect to your Wi-Fi will see Please note: Wi-Fi names for 2.4 GHz and 5 GHz are set up separately Does this mean the router's 2.4GHz signal is rubbish or is there anyhting else that could be wrong? Any way now Im happy as I dont need to resort to using a TP Link to get as advertised download speeds. My fibre broadband went live on 2/12/17, so I am still within the 10 days of "finding the best speed". 40mhz. Tell us where you are, and we’ll tell you where we are. 2.4Ghz settings - 802.11n. Again, very good indeed. eg. Connected the new router and it jumped back to almost 30 mb/s but after 3 weeks it reverted to below 10. Managing your account. Vodacom South Africa Cellphones; Tablets; Routers; SIM cards Just waiting on Vodafone to pay up regarding compensation, This WiFi is not fit for purpose. It was £70 to the £20 for the Xiaomi but it is faster, rock solid and doesn't need a weekly reboot. I have not had this issue on my previous internet providers and I was always receiving 70mb minimum on all my devices on both 2.4ghz and 5ghz frequency. Click Forget . Please don't hesitate to get back to us with any further questions, we'll be more than happy to help. Last time I called they were cheeky enough to say the issue is with my laptop. Discounts & rewards. If its not sorted soon, I am not paying a penny and terminating the contract. Auto should be doing this for us. Did not have such problems with sky or talktatal, although thirt broadband speeds were very low, compared to this contract which is supposed to give over 65mbps. © 2020 Vodafone Limited. In the Internet section, click Change Passwords Registered in England No 1471587. I got the new router connected today and it works. The problem is definitely the router as I never had any trouble with bt & I don't have a spare router to test. @Resali Glad to hear you're getting good speeds on all of your devices now. Please tell us how we can make this answer more useful. Changing your password is only available via My Vodafone on the web. I have had the same problem for several months now and despite spending countless hours with Vodafone customer support no one has been able to offer any solution. Absolutely frustrating... :-(...can you let me know how you get on? Instant answers from TOBi. How do they run the cityfibre cables to the house? The "password" in question is held in the router, and so on the new router it's the default password which is "Vodafone". SOLVED - FOR ME ANYWAY ! I almost gave up with this but seeing your message today made me determined to do something about this. Note: Password needs to be used within 2 days of account creation or password will lock. Accessing your account. Can Vodafone please clarify what they are doing to resolve this problem??? Please note: You will need to update your password on your modem otherwise you will be disconnected from the Internet. Manage your Vodafone broadband plan online ›, PC Protection software: Problem solving ›, Copyright © 2020 Vodafone New Zealand Ltd. Leaving Vodafone. I was getting 8mb download the other day on auto at 2.4ghz. It is also means if I change ISP in the future then I won't need to change anything as the ISP's router is just being used as a modem and DHCP server. Very frustrating and after 4 calls to help desk, I'm ready to cancel the broadband contract. If I change the channel it tends to improve for a few days until eventually you start to see speed dropping again.
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